How business process visibility is now becoming a necessity in managing your everyday business processes.
Let’s start with the basics. What exactly is business process visibility and why does it matter? Business process visibility is the ability to monitor your end-to-end processes, the tasks within them, the employees completing them and the client's they service.
It matters for one key reason. Control. How can you manage or control what you cannot see? Complete visibility helps support your business growth initiatives, ensures maximum operational efficiency, and guarantees the processes are completed in line with your overall business objectives. A lack of visibility and control can lead to poor operational performance and can ramp up costs, drain resources and can reduce your time to revenue. Add to that regulatory, governance and data breaches. There are of course intangible long-term effects such as reputational damage, poor client service and employee dissatisfaction. It is critically important to determine how well processes are running, and whether they are delivering maximum value to the business, but also to be able to monitor and control that in real-time.
The rise of remote working has increased the need for process, task, employee and operational visibility.
When you add remote working environments into the mix, you now have an increased dependency and need for complete visibility into those processes, especially in real-time. Not only did most companies need to quickly adapt to a remote working environment due to COVID-19, but many are now under pressure to keep those systems in place moving forward. In fact, according to new research commissioned by Camunda, 88% out of 400 IT leaders surveyed confirm that new IT initiatives have been launched or accelerated because of COVID-19, with 80% of those saying they have no choice but to begin automating tasks because there are fewer people in the office to carry them out manually. Interestingly, the survey also found that 46% of an organisation’s processes are currently automated, this is projected to grow to 58% in the next two years. However, it then becomes a question of HOW you organise, control, and monitor those newly automated tasks completed by your employees within a particular business process. Discovering what's actually happening in real-time means you can manage, collaborate and ensure your resources are being allocated correctly to ensure day-to-day operational efficiency.
Identifying the main obstacles before achieving full business process and operational visibility.
According to the survey, RPA (Robotic process automation) is the key to running a process efficiently. Also, it states that a single business process normally consists of separate components, including “packaged enterprise applications, APIs, RPA bots, mobile applications, human tasks, or microservices.” That’s a lot to juggle for one process and there’s a lot that can wrong. Most of these systems do not “talk” to each other and often work in isolation, which consequently has the opposite effect to what was intended. It inadvertently complicates and even hampers operations while leaving the process with limited visibility. All compounded with IT control and script maintenance issues. According to IDC, some companies lose as much as 20-30% revenue every year due to operational process inefficiencies. Now, let’s just assume your process automation solution does in fact connect to multiple systems begin to improve overall efficiency. One more obstacle remains, compliance. 91% of IT managers surveyed by Camunda say their business experienced compliance challenges from their RPA deployments. When designing and building the Modus3 platform it was evident from the very beginning that governance, regulatory and SOP frameworks needed to be built into the platform to ensure operational compliance.
Developing the right game plan.
What has become very clear since the unfortunate arrival of COVID-19 is there are now question marks over existing IT systems and their ability to adapt. The race for digital transformation has now switched from a marathon to a sprint! Business process visibility holds the answer by providing you with instant operational intelligence and superior task management capability. One final consideration is to ensure that any deployable solution is easily scalable and built to evolve with your changing business needs and future growth plans. Business processes, tasks and regulatory compliance can change frequently and rapidly, its crucial the solution is easily configurable. The right game plan starts with ensuring you establish the right technical foundations to ensure an agile and adaptable solution.
Why not reach out to our Modus3 team for a free consultation on how our platform can help your business automate, control and provide end-to-end visibility into some of your critical business processes and tasks.